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If your item has arrived and you are not completely satisfied, please return the item unused and in its original condition within 7 days for a full refund. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition. We will not refund monies for a used or tampered with product.

Please contact a member of chooseandpay Services team: sales@chooseandpay.com and they will instruct you on how to return the items.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.

We regret that we cannot accept returns on the following non-faulty products:

a) The e-liquid and its flavours are subjective to your personal personal taste preference and also because of hygienic reasons, we will not be able to offer a refund to e-Juice

b)The product(s) has/have been personalised, made to order

c) The packaging or any of the individual product components has been unsealed or damaged.

d) The product(s) is/are perishable.

e) The non-faulty product does not arrive at chooseandpay in a resell condition

f) If the product is not returned in its original state we cannot offer a refund and you will then be charged for the subsequent postage charges to send the item back to you.

If the product you have ordered is faulty you have 7 days in which to return it. Parcels or items damaged in transit must be verbally reported to Chooseandpay Sales Team by email within 24 hours.

In the unlikely situation your item arrives faulty you will need to apply the postage charges yourself. On receipt we will repair or replace the product in its entirety, or by replacing the faulty component(s). We normally ask that goods are sent back via First Class Royal Mail – Recorded or signed for ONLY.


We will repair / replace any defective components which are under warranty but under no circumstances are refunds possible for any product which has been opened and or used in any way.

If you do not make the deadline for the damaged parcels return, unfortunately we cannot refund or exchange.

We will not confirm that we have received your return. After receipt of your goods we aim to issue replacements within 7 working days, however they are normally processed much quicker.

This Returns Policy does not affect your statutory rights.